ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 3 of 36.

1. Question 21: Which step of the continual improvement model includes baseline assessments?
2. Question 22: Which TWO are considered part of the 'organizations and people' dimension of service management? 1. Systems of authority 2. Culture 3. Relationships between or…
3. Question 23: What can a service remove from the consumer and impose on the consumer?
4. Question 24: Which does the ITIL service value system discourage?
5. Question 25: Which statement about the 'service request management' practice is CORRECT?
6. Question 26: Which practice is responsible for moving new or changed components to live or other environments?
7. Question 27: What is important for a 'continual improvement register' (CIR)?
8. Question 28: Which practice needs people who understand complex systems and have creative and analytical skills?
9. Question 29: Which statement about the 'continual improvement model' is CORRECT?
10. Question 30: Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?