ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 1 of 36.

1. Question 1: What is used to link activities within the service value chain?
2. Question 2: What describes the steps needed to create and deliver a specific service to a consumer?
3. Question 3: What is an incident?
4. Question 4: Which is an example of a business related measurement?
5. Question 5: Identify the missing word(s) in the following sentence: The service desk should be the entry point and single point of contact for the [?] with all of its user…
6. Question 6: What is the definition of a known error?
7. Question 7: Which is handled as a service request?
8. Question 8: What actions does a service desk take for all issues, queries and requests that are reported to them?
9. Question 9: Which statement about the 'change enablement' practice is CORRECT?
10. Question 10: Which will NOT be handled as a service request?