ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 10 of 36.

1. Question 91: Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
2. Question 92: Identify the missing word in the following sentence: A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on…
3. Question 93: What is the definition of a problem?
4. Question 94: What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
5. Question 95: Which describes a CORRECT approach to change authorization?
6. Question 96: Which of the four dimensions includes the knowledge bases needed to deliver and manage services?
7. Question 97: Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
8. Question 98: Which is provided by the 'engage' value chain activity?
9. Question 99: Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
10. Question 100: Which statement about the 'optimize and automate' guiding principle is CORRECT?