ITIL 4 Foundation — Question 92

Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

Answer options

• A. problem
• B. risk
• C. change
• D. configuration item

Correct answer: C

Explanation

The correct answer is 'change' because it specifically denotes any alteration that can impact services. The other options, while related to IT service management, do not encapsulate the concept of modifying services in the same way that 'change' does.