ITIL 4 Foundation — Question 93

What is the definition of a problem?

Answer options

• A. An unplanned interruption to a service, or reduction in the quality of a service
• B. A cause, or potential cause, of one or more incidents
• C. An incident for which a full resolution is not yet available
• D. Any change of state that has significance for the management of a configuration item (CI)

Correct answer: B

Explanation

The correct answer is B, as a problem is identified as a cause or potential cause of incidents. Option A describes an incident, while option C refers to an unresolved incident. Option D pertains to changes affecting configuration items, which is not the definition of a problem.