ITIL 4 Foundation — Question 91

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

Answer options

• A. Organizations and people
• B. Information and technology
• C. Partners and suppliers
• D. Value streams and processes

Correct answer: A

Explanation

The correct answer is A, as it directly addresses the human factor in IT service management, emphasizing the importance of skills and roles. Options B, C, and D focus on other aspects like technology, external relationships, and processes, which do not specifically relate to skills and competencies.