ITIL 4 Foundation — Question 99

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

Answer options

• A. Service level management
• B. Relationship management
• C. Service desk
• D. Monitoring and event management

Correct answer: C

Explanation

The correct answer is C, the Service desk, as it serves as the primary point of contact for users to report issues and request services, thus facilitating direct communication. Options A and B focus more on managing expectations and relationships rather than direct communication, while D is concerned with tracking system performance rather than user interaction.