ITIL 4 Foundation — Question 100

Which statement about the 'optimize and automate' guiding principle is CORRECT?

Answer options

• A. Activities should be automated before they are optimized
• B. Automation is best applied to non-standard tasks
• C. Technology eliminates the need for human intervention
• D. Automation frees human resources for more complex activities

Correct answer: D

Explanation

The correct answer, D, highlights that automation can relieve humans from routine tasks, enabling them to tackle more complex issues. Option A is incorrect because optimization should precede automation. Option B is wrong as automation is ideally suited for repetitive tasks, not just non-standard ones. Option C is misleading, as technology typically assists rather than completely replaces human input.