ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 8 of 36.

1. Question 71: Which is NOT a component of the service value system?
2. Question 72: Which dimension considers the application of artificial intelligence to service management?
3. Question 73: Which statement about service requests is CORRECT?
4. Question 74: What is defined as any financially valuable component that can contribute to the delivery of a service?
5. Question 75: Which are elements of the service value system?
6. Question 76: What must always be done before an activity is automated?
7. Question 77: Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
8. Question 78: In which step of the 'continual improvement model' is an improvement plan implemented?
9. Question 79: Which two practices use workarounds?
10. Question 80: Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?