ITIL 4 Foundation — Question 72

Which dimension considers the application of artificial intelligence to service management?

Answer options

• A. Organizations and people
• B. Information and technology
• C. Partners and suppliers
• D. Value streams and processes

Correct answer: B

Explanation

The correct answer is B, as artificial intelligence is primarily tied to information systems and technology in service management. The other options, while important, do not specifically address the technological and informational aspects relevant to AI applications.