ITIL 4 Foundation — Question 71

Which is NOT a component of the service value system?

Answer options

• A. The service value chain
• B. Opportunity and demand
• C. Continual improvement
• D. Governance

Correct answer: B

Explanation

The correct answer is B, as 'Opportunity and demand' is not considered a component of the service value system. The other options, A, C, and D, are all integral parts of the service value system, which includes the service value chain, continual improvement, and governance.