ITIL 4 Foundation — Question 70

Which describes the 'plan' value chain activity?

Answer options

• A. It ensures a shared understanding of the current status and vision for all products and services across the organization
• B. It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
• C. It ensures that service components are available when and where they are needed, and meet agreed specifications
• D. It ensures continual improvement of products, services, and practices across all value chain activities

Correct answer: A

Explanation

The correct answer, A, highlights the importance of a unified understanding of the current status and vision, which is essential for effective planning. Options B, C, and D focus on service delivery, availability of service components, and continual improvement, which are not the primary focus of the 'plan' activity.