ITIL 4 Foundation — Question 75

Which are elements of the service value system?

Answer options

• A. Service provision, service consumption, service relationship management
• B. Governance, service value chain, practices
• C. Outcomes, utility, warranty
• D. Customer value, stakeholder value, organization

Correct answer: B

Explanation

The correct answer is B because the service value system comprises governance, the service value chain, and various practices that ensure effective service delivery. Options A, C, and D, while related to service management, do not encapsulate the complete framework of the service value system as defined in ITIL.