ITIL 4 Foundation — Question 76

What must always be done before an activity is automated?

Answer options

• A. Check that the activity has already been optimized
• B. Check that suitable new technology has been purchased
• C. Ensure that DevOps has been successfully implemented
• D. Ensure the solution removes the need for human intervention

Correct answer: A

Explanation

The correct answer is A because before automating a task, it is essential to ensure that it is already optimized to avoid automating inefficiencies. Options B, C, and D may relate to the process of automation but are not prerequisites for it to be effective.