ITIL 4 Foundation — Question 80

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Answer options

• A. Service desk
• B. Service request management
• C. Service level management
• D. Service configuration management

Correct answer: C

Explanation

The correct answer is C, Service level management, as it focuses on ensuring that services meet agreed-upon requirements and performance standards through regular reviews. The other options, while important, do not specifically address the ongoing assessment of service alignment with organizational needs.