ITIL 4 Foundation — Question 79
Which two practices use workarounds?
Answer options
- A. Change enablement and continual improvement
- B. Change enablement and problem management
- C. Problem management and incident management
- D. Incident management and continual improvement
Correct answer: C
Explanation
The correct answer is C, as both problem management and incident management often rely on workarounds to restore service while resolving underlying issues. The other options do not typically involve the same reliance on workarounds, as change enablement focuses on managing changes rather than immediate service restoration.