ITIL 4 Foundation — Question 78

In which step of the 'continual improvement model' is an improvement plan implemented?

Answer options

• A. What is the vision?
• B. How do we get there?
• C. Take action
• D. Did we get there?

Correct answer: C

Explanation

The correct answer is C, 'Take action', as this is the phase where the improvement plan is put into practice. Options A and B focus on defining the vision and planning, while option D evaluates the outcomes after implementation rather than executing the plan itself.