ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 17 of 36.

1. Question 161: Which statement about managing incidents is CORRECT?
2. Question 162: Which statement about the service value chain is CORRECT?
3. Question 163: What describes how components and activities work together to facilitate value creation?
4. Question 164: Which is a recommendation of the guiding principle 'think and work holistically'?
5. Question 165: Which activity is part of the 'continual improvement' practice?
6. Question 166: Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
7. Question 167: What is CORRECT about service request management?
8. Question 168: Which is the BEST example of a standard change?
9. Question 169: Which statement about outputs is CORRECT?
10. Question 170: Which practice ensures that a variety of access channels are available for users to report issues?