ITIL 4 Foundation — Question 165

Which activity is part of the 'continual improvement' practice?

Answer options

• A. Identifying the cause of incidents and recommending related improvements
• B. Authorizing changes to implement improvements
• C. Logging and managing incidents that result in improvement opportunities
• D. Making business cases for improvement action

Correct answer: D

Explanation

The correct answer is D because making business cases for improvement actions is essential for prioritizing and justifying initiatives in continual improvement. Options A, B, and C, while related to incident management and changes, do not directly pertain to the business case development aspect of continual improvement.