ITIL 4 Foundation — Question 164
Which is a recommendation of the guiding principle 'think and work holistically'?
Answer options
- A. Conduct a review of existing service management practices and decide what to keep and what to discard
- B. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
- C. Review service management practices and remove any unnecessary complexity
- D. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
Correct answer: D
Explanation
The correct answer is D because it emphasizes the importance of using the four dimensions of service management to ensure that all aspects of an improvement initiative are aligned and coordinated. Options A, B, and C focus on evaluating or restructuring practices but do not address the holistic approach necessary for effective service management.