ITIL 4 Foundation — Question 166

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

Answer options

• A. Supplier management
• B. Change control
• C. Relationship management
• D. Service desk

Correct answer: C

Explanation

The correct answer is C, Relationship management, as it specifically focuses on building and maintaining relationships with stakeholders. The other options, such as Supplier management and Change control, serve different purposes, like managing suppliers or overseeing changes, rather than fostering stakeholder relationships.