ITIL 4 Foundation — Question 167

What is CORRECT about service request management?

Answer options

• A. Service requests can be used to restore service
• B. Complex service request procedures should be avoided
• C. Compliments can be handled as service requests
• D. A new procedure is required for each new service request

Correct answer: C

Explanation

Option C is correct because service requests can include various types of inquiries, including compliments. The other options are incorrect as service requests are not primarily for restoring service (A), complex procedures can be necessary depending on the request (B), and not every new service request requires a new procedure (D).