ITIL 4 Foundation — Question 168

Which is the BEST example of a standard change?

Answer options

• A. The review and authorization of a change requested by a customer
• B. The implementation of a critical software patch in response to a vendor security issue
• C. The installation of a software application in response to a service request
• D. The replacement of a component in response to a major incident

Correct answer: C

Explanation

Option C is correct because a standard change is a pre-authorized change that is low risk and follows established procedures, such as installing software in response to a service request. Options A, B, and D involve changes that are not pre-authorized or are reactive, making them not standard changes.