ITIL 4 Foundation — Question 169

Which statement about outputs is CORRECT?

Answer options

• A. They consist of several outcomes
• B. They capture customer demand for services
• C. They contribute to the achievement of outcomes
• D. They describe how the service performs

Correct answer: C

Explanation

The correct answer is C because outputs are indeed designed to contribute to the achievement of specific outcomes. The other options, while related to the concept of outputs, do not accurately define their primary role in service management.