ITIL 4 Foundation — Question 170

Which practice ensures that a variety of access channels are available for users to report issues?

Answer options

• A. Service desk
• B. Service level management
• C. Incident management
• D. Change enablement

Correct answer: A

Explanation

The Service desk is specifically designed to provide users with various channels to report issues, ensuring efficient communication and support. The other options, while important in IT service management, do not focus on the accessibility for users to report problems directly.