ITIL 4 Foundation — Question 171

Why should a service level manager carry out regular service reviews?

Answer options

• A. To ensure that agreements are written simply and are easy to understand
• B. To collect information about service consumer goals and objectives
• C. To capture information about service issues and performance against agreed goals
• D. To ensure continual improvement of services, so that they meet the evolving needs of service consumers

Correct answer: C

Explanation

The correct answer, C, emphasizes the importance of capturing data on service issues and measuring performance against agreed goals, which is essential for effective service management. Options A and B, while relevant, do not directly address the need for performance tracking, and option D, although important for service improvement, does not specifically relate to the regular review process.