ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 22 of 36.

1. Question 211: Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
2. Question 212: When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
3. Question 213: Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?
4. Question 214: In which situation will incident management USUALLY use a separate process?
5. Question 215: Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
6. Question 216: Which practice makes use of methods from Lean, Agile and DevOps?
7. Question 217: What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?
8. Question 218: Which is a way of applying the guiding principle 'focus on value'?
9. Question 219: Which of the following is NOT recommended by the guiding principle 'start where you are'?
10. Question 220: How can a service consumer contribute to the reduction of risk?