ITIL 4 Foundation — Question 214

In which situation will incident management USUALLY use a separate process?

Answer options

• A. Where no target resolution time exists
• B. For low impact incidents
• C. Where the cause must be diagnosed
• D. For information security incidents

Correct answer: D

Explanation

The correct answer is D because information security incidents often require specialized handling due to their sensitivity and potential impact on the organization. Options A, B, and C do not typically necessitate a separate process, as they usually fall under standard incident management procedures.