ITIL 4 Foundation — Question 215
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
Answer options
- A. Incident management
- B. Change enablement
- C. Service level management
- D. Continual improvement
Correct answer: A
Explanation
Incident management is focused on restoring normal service operation as quickly as possible when incidents occur, thereby minimizing the impact on service quality. Change enablement, service level management, and continual improvement are important practices, but they do not specifically address immediate responses to unplanned service quality reductions like incident management does.