ITIL 4 Foundation — Question 216

Which practice makes use of methods from Lean, Agile and DevOps?

Answer options

• A. Service desk
• B. Continual improvement
• C. Problem management
• D. Incident management

Correct answer: B

Explanation

The correct answer, B. Continual improvement, integrates principles from Lean, Agile, and DevOps to enhance processes and services. The other options, while important in IT service management, do not specifically combine these methodologies for continuous enhancement.