ITIL 4 Foundation — Question 213

Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

Answer options

• A. Focus on value
• B. Progress iteratively with feedback
• C. Collaborate and promote visibility
• D. Optimize and automate

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of iterative progress and incorporating feedback to enhance future outcomes, which accelerates responsiveness to customer needs. Options A, C, and D, while important, do not specifically address the aspect of timeboxing and learning from past activities, which are crucial for rapid adaptation.