ITIL 4 Foundation — Question 212

When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

Answer options

• A. Business objectives
• B. Improvement plans
• C. Assessment results
• D. KPI reports

Correct answer: C

Explanation

The correct answer is C, as assessment results provide a clear evaluation of the organization's current state and performance. Options A, B, and D focus on future goals, plans, or metrics rather than the present understanding of the organization's condition.