ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 33 of 36.

1. Question 321: How are target resolution times used in the 'incident management' practice?
2. Question 322: Which is included in the purpose of the 'change enablement' practice?
3. Question 323: Which can act as an operating model for an organization?
4. Question 324: Which practice recommends the use of event-based surveys to gather feedback from customers?
5. Question 325: Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?
6. Question 326: Which is a purpose of the 'service level management' practice?
7. Question 327: What is a configuration item?
8. Question 328: What is included in the purpose of the 'relationship management' practice?
9. Question 329: Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
10. Question 330: Which of the following is included in the purpose of the 'continual improvement' practice?