ITIL 4 Foundation — Question 327

What is a configuration item?

Answer options

• A. Any financially valuable component that can contribute to the delivery of an IT product or service
• B. Any change of state that has significance for the management of a service
• C. Any component that needs to be managed in order to deliver an IT service
• D. A problem that has been analyzed but has not been resolved

Correct answer: C

Explanation

The correct answer, C, accurately describes a configuration item as any component that requires management to ensure the successful delivery of an IT service. Option A focuses on financial value rather than management necessity, option B relates to state changes rather than components, and option D refers to unresolved problems, which is not relevant to configuration items.