ITIL 4 Foundation — Question 326

Which is a purpose of the 'service level management' practice?

Answer options

• A. To establish and nurture the links between the organization and its stakeholders
• B. To ensure that the organization's suppliers and their performance are managed appropriately
• C. To support the agreed quality of a service by handling all agreed, user-initiated service requests
• D. To set clear business-based targets for service levels

Correct answer: D

Explanation

The correct answer is D because service level management is specifically designed to establish measurable targets for service performance that align with business needs. Options A, B, and C, while related to service management, do not directly address the primary purpose of setting service level targets.