ITIL 4 Foundation — Question 325

Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

Answer options

• A. Define measurable targets
• B. Perform baseline assessments
• C. Execute improvement actions
• D. Evaluate measurements and metrics

Correct answer: D

Explanation

The correct answer, D, refers to the evaluation of measurements and metrics, which is essential for determining if the improvement goals have been achieved. Options A, B, and C represent activities that occur at different stages of the improvement process, rather than during the assessment phase.