ITIL 4 Foundation — Question 324

Which practice recommends the use of event-based surveys to gather feedback from customers?

Answer options

• A. Service level management
• B. Change enablement
• C. Service request management
• D. Problem management

Correct answer: A

Explanation

Service level management is focused on ensuring that services meet agreed-upon performance metrics, which includes obtaining customer feedback through event-based surveys. Change enablement, service request management, and problem management do not specifically emphasize the use of surveys for feedback collection.