ITIL 4 Foundation — Question 323

Which can act as an operating model for an organization?

Answer options

• A. The four dimensions of service management
• B. The service value chain
• C. The ITIL guiding principles
• D. Continual improvement

Correct answer: B

Explanation

The service value chain is designed to provide a model for how organizations can deliver value through their services, making it the correct answer. The four dimensions of service management, ITIL guiding principles, and continual improvement, while important, do not serve as comprehensive operational models on their own.