ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 14 of 36.

1. Question 131: Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
2. Question 132: An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
3. Question 133: Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
4. Question 134: Which statement about standard changes is CORRECT?
5. Question 135: Which guiding principle says that it is not usually necessary to build something new?
6. Question 136: Which practice includes management of workarounds and known errors?
7. Question 137: Which activity is part of the 'continual improvement' practice?
8. Question 138: Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamle…
9. Question 139: Which includes governance, management practices, and continual improvement?
10. Question 140: Which phase of problem management includes analyzing incidents to look for patterns and trends?