ITIL 4 Foundation — Question 137

Which activity is part of the 'continual improvement' practice?

Answer options

• A. Handling compliments and complaints from users to identify improvements
• B. Improving relationships with and between stakeholders
• C. Prioritizing and creating business cases for improvement initiatives
• D. Identifying the cause of unplanned interruptions to service

Correct answer: C

Explanation

The correct answer, C, focuses on the systematic approach of prioritizing and crafting business cases for improvement initiatives, which is essential for continual improvement. Options A, B, and D, while important, pertain to user feedback, stakeholder relationships, and service interruptions respectively, and do not directly relate to the structured process of continual improvement.