ITIL 4 Foundation — Question 136

Which practice includes management of workarounds and known errors?

Answer options

• A. Monitoring and event management
• B. Service configuration management
• C. Problem management
• D. Incident management

Correct answer: C

Explanation

The correct answer is C, Problem management, as it focuses on identifying and managing the root causes of incidents, which includes handling workarounds and known errors. The other options, while related to service management, do not specifically involve the management of workarounds and known errors in the same way that problem management does.