ITIL 4 Foundation — Question 131

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Answer options

• A. Service request management
• B. Service configuration management
• C. Deployment management
• D. Change enablement

Correct answer: A

Explanation

The correct answer is A, Service request management, as it specifically deals with handling user-initiated requests for services. The other options do not focus on user requests; for example, Service configuration management (B) is about maintaining the integrity of service configurations, Deployment management (C) is concerned with releasing and deploying services, and Change enablement (D) focuses on managing changes to services.