ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 2 of 36.

1. Question 11: Which gives a user access to a system?
2. Question 12: Which value chain activity ensures that service components meet agreed specifications?
3. Question 13: Which usually requires a team of representatives from many stakeholder groups?
4. Question 14: Which is a key requirement for a successful service level agreement (SLA)?
5. Question 15: Which practice recommends using tools for collaboration and the automated matching of symptoms?
6. Question 16: Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
7. Question 17: Which action is performed by a service provider?
8. Question 18: Which dimension of service management considers the workflows and controls needed to deliver services?
9. Question 19: Which term relates to service levels aligned with the needs of service consumers?
10. Question 20: Which statement about problems is CORRECT?