ITIL 4 Foundation — Question 11

Which gives a user access to a system?

Answer options

• A. Service requirement
• B. Service agreement
• C. Service consumption
• D. Service provision

Correct answer: D

Explanation

The correct answer is D, Service provision, as it refers to the delivery of services that enable users to access a system. The other options do not directly relate to granting access; for example, a Service requirement outlines what is needed for access, while Service agreement and Service consumption pertain to the terms and usage of the service rather than access itself.