ITIL 4 Foundation — Question 12

Which value chain activity ensures that service components meet agreed specifications?

Answer options

• A. Plan
• B. Design and transition
• C. Obtain/build
• D. Deliver and support

Correct answer: C

Explanation

The correct answer is C, as the Obtain/build activity is focused on acquiring or creating the necessary service components to meet specified requirements. Options A, B, and D are important phases in the value chain but do not specifically ensure that the components meet the agreed specifications.