ITIL 4 Foundation — Question 13

Which usually requires a team of representatives from many stakeholder groups?

Answer options

• A. Fulfilling a service request
• B. Authorizing an emergency change
• C. Logging a new problem
• D. Investigating a major incident

Correct answer: D

Explanation

Investigating a major incident usually requires input from multiple stakeholders to ensure a comprehensive understanding and resolution of the issue. In contrast, fulfilling a service request, authorizing an emergency change, and logging a new problem can often be handled by individuals or smaller teams without the need for broad representation.