ITIL 4 Foundation — Question 10

Which will NOT be handled as a service request?

Answer options

• A. The degradation of a service
• B. The replacement of a toner cartridge
• C. The provision of a laptop
• D. A complaint about a support team

Correct answer: A

Explanation

The correct answer is A because a service degradation typically indicates a problem that needs resolution, rather than a simple service request. Options B and C are standard service requests for maintenance and provisioning, respectively, while option D pertains to feedback about service quality, which also does not fall under routine service requests.