ITIL 4 Foundation — Question 9

Which statement about the 'change enablement' practice is CORRECT?

Answer options

• A. Service requests are usually normal changes that can be implemented quickly without authorization
• B. Emergency changes are changes that must be fully tested and fully documented prior to implementation
• C. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
• D. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

Correct answer: D

Explanation

The correct answer, D, accurately describes emergency changes that must be implemented quickly, leading to a fast-tracked authorization process. Option A is incorrect because service requests do require some level of authorization. Option B is also wrong, as emergency changes typically do not follow full testing and documentation processes due to their urgent nature. Option C mischaracterizes standard changes, which indeed require scheduling and authorization but not necessarily following the same strict process as suggested.