ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 36 of 36.

1. Question 351: How should a process design allow for exceptional situations?
2. Question 352: Which practice helps to ensure that the services delivered to customers are aligned with their needs?
3. Question 353: What is included in the purpose of the 'continual improvement' practice?
4. Question 354: Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?
5. Question 355: A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the cor…
6. Question 356: Identify the missing words in the following sentence: A user is [?] that uses services.