ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 21 of 36.

1. Question 201: Which is an activity in the 'problem control' phase of problem management?
2. Question 202: Which is the MOST LIKELY way of resolving major incidents?
3. Question 203: When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
4. Question 204: Which value chain activity is concerned with the availability of service components?
5. Question 205: Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
6. Question 206: Which is the BEST type of resource for investigating complex incidents?
7. Question 207: When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?
8. Question 208: What is a cause, or potential cause, of one or more incidents?
9. Question 209: Identify the missing word in the following sentence: Sponsor is the role that authorizes budget for service [?].
10. Question 210: Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?